Refund Policy

Shekhabo is committed to providing quality educational services. This Refund Policy outlines the conditions under which users may request a refund for courses, programs, subscriptions, or bundled offerings purchased on the Shekhabo platform. By making a purchase, you agree to this Refund Policy.

1. Scope of Policy

This policy applies to all offerings on Shekhabo, including but not limited to:

• Self-paced online courses
• Live or instructor-led classes
• Subscriptions
• Course bundles or packaged programs

2. Refund Eligibility

A refund request will be considered only if all of the following conditions are met:

• The refund request is submitted within 48 hours of the original purchase date.
• The user has not completed or accessed more than 20% of the total course content.
• The course or service has not been fully consumed, downloaded, or materially used.

2.1. Non-Refundable Situations

• The refund request is made after 48 hours from the purchase time.
• The user has completed or accessed more than 20% of the course content.
• Course materials (videos, PDFs, recordings, or resources) have been downloaded or shared.
• The purchase relates to certificates already issued or assessments already completed.
• The user has a history of repeated or abusive refund requests.
• The purchase was made under promotional, discounted, or special offer pricing, unless required by applicable law.

3. Refund Request Process

• Submit a refund request through Shekhabo’s official support channel or dashboard.
• Provide valid purchase details (registered email, transaction ID, course name).
• Clearly state the reason for the refund request.

Shekhabo reserves the right to request additional information to verify eligibility.

4. Deductions & Non-Refundable Charges

Approved refunds are subject to deductions for non-recoverable operational costs, including but not limited to:

• Payment gateway or transaction processing fees
• Bank or mobile financial service transfer charges
• SSL, platform, and system maintenance costs

These charges are non-refundable and will be deducted from the refund amount before processing.

5. Refund Processing Time & Method

• Approved refunds will be processed within 10 business days from the date of approval.
• Refunds will be issued only through:
  • Bank transfer
  • Mobile Financial Services (such as bKash, Nagad, Rocket, etc.)
• Cash refunds are not supported.

Processing time may vary depending on banking or mobile financial service providers.

6. Fraud Prevention & Policy Abuse

• Shekhabo reserves the right to deny refund requests suspected to involve fraud, misuse, or policy abuse.
• Suspend or terminate accounts found to be violating platform policies.
• Refuse future refund requests from users with repeated refund behavior.

All decisions made by Shekhabo in such cases shall be final.

7. Exceptional Circumstances

In rare cases such as:

• Verified technical failure from Shekhabo’s side
• Proven payment errors
• Serious medical or emergency situations

Refund requests may be reviewed at Shekhabo’s sole discretion. Approval in such cases is not guaranteed and does not set a precedent.